Netflix error code NW-2-5 – how to fix the streaming issue

You can unplug from the world without error code NW-2-5 if that is preventing you from doing so. This is all you need to do.

Watching the latest Bo Burnham Netflix special is going to cause some Big Feelings, as the kids say, if you’re experiencing the wittily titled error code NW-2-5.

Here at StealthOptional, we are incredibly helpful, terribly good-looking people who are happy to help you. It won’t take you long to catch up on Netflix’s plethora of content.

Here’s what error code NW-2-5 actually means, and what you need to do to fix it.

What Is Netflix Error Code NW-2-5?

A network connectivity issue usually causes NW-2-5. The Netflix app is unable to communicate with Netflix’s servers, so you cannot use it. There are a few things that can cause this problem, which is unfortunately fairly common. Usually, you’ll see this message:

There has been an error with Netflix. We will try again in X seconds.
NW-2-5 is the code.

Any device that can stream Netflix can experience this error. It usually means there is a problem with the device you are using, your internet connection, or your home network. Is there anything you can do about it?

How To Fix Netflix Error Code NW-2-5

No matter what device you are using to watch Netflix, there are a few steps that are pretty much universal. Netflix error codes such as NSES-500, UI-800-3, and M7121-1331 can also be resolved using these tips.

So, here are our tips to fix the Netflix error code NW-2-5:

  • You may be unable to stream on a public WiFi network if your network does not allow streaming.
  • Try using a different app, or a different device, to ensure that you are connected to the internet.
  • The device needs to be restarted
  • If this doesn’t work, try restarting your home network. Restart your router after unplugging it after 30 seconds.
  • Connect your device directly to your modem if possible
  • You might be able to improve your signal strength by moving your router closer to your device. You should also remove any other wireless devices in the area that may interfere with the signal.
  • Go to to test your internet speed and Netflix connection directly. Your ISP may need to be contacted if your speed isn’t up to snuff.

You need to verify your DNS settings if you have a console. You can find a device-specific guide to this on Netflix.

What if you still have no success after completing all these steps? If your router is not working properly, you can contact your Internet service provider. Additionally, you may be able to get assistance from Netflix customer service.


If you encounter the Netflix error code NW-2-5, it indicates a network connectivity issue that is preventing your device from accessing the Netflix streaming service. To resolve this error and fix the streaming issue, you can try the following steps:

Check your internet connection: Ensure that your device is connected to the internet and that your internet connection is stable. You can test your internet speed and connectivity by visiting other websites or using other streaming services.

Restart your device: Power off your streaming device (smart TV, game console, streaming box, etc.) and your modem/router. Wait for a few minutes, then turn them back on. This can refresh the network connection and resolve any temporary issues.

Verify your DNS settings: The NW-2-5 error can sometimes occur due to incorrect DNS settings. If you have manually configured DNS settings on your streaming device, try reverting them to the default settings or switch to an alternative DNS provider like Google DNS or OpenDNS.

Disable VPN or proxy: If you’re using a VPN or proxy service, try disabling it temporarily. VPNs and proxies can sometimes interfere with the Netflix streaming connection.

Check for firmware updates: Ensure that your streaming device’s firmware is up to date. Visit the manufacturer’s website or refer to the device’s user manual for instructions on how to check for and install firmware updates.

Reset your network settings: If other devices on your network can access Netflix without issues, but the problematic device continues to show the NW-2-5 error, you can try resetting the network settings on the device. This can be done through the device’s settings menu or by performing a factory reset.

Contact your internet service provider (ISP): If the issue persists, reach out to your ISP and inform them about the Netflix NW-2-5 error. They may be able to provide specific assistance or troubleshoot any network-related problems on their end.

Remember that the steps and options provided are general recommendations, and the specific actions you can take may vary depending on your streaming device and network setup.


Q: Why am I seeing the Netflix error code NW-2-5?

A: The NW-2-5 error on Netflix typically occurs due to network connectivity issues. It can be caused by problems with your internet connection, DNS settings, VPN or proxy configuration, or network equipment.

Q: Is the NW-2-5 error specific to certain devices?

A: The NW-2-5 error can occur on various devices, including smart TVs, game consoles, streaming boxes, and streaming sticks. It is not limited to a specific device or platform.

Q: Can I fix the NW-2-5 error on my own?

A: Yes, in most cases, you can fix the NW-2-5 error by following the troubleshooting steps mentioned above. These steps address common network connectivity issues that cause the error.

Q: What if the NW-2-5 error persists after trying the suggested steps?

A: If the error persists after following the recommended steps, it’s advisable to contact Netflix customer support. They can provide specific assistance and further troubleshooting based on your account and device details.

Q: Does the NW-2-5 error affect all Netflix profiles?

A: The NW-2-5 error typically affects all profiles on the streaming device. If the error occurs, it indicates a general issue with the device’s network connectivity rather than a profile-specific problem.

If you need further assistance or encounter specific challenges while resolving the NW-2-5 error on Netflix, it’s recommended to contact Netflix support for personalized guidance and support.

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